International.CaspariOnline.com

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Terms & Conditions

Methods of Payment and Terms

Customers may pay in advance using Visa, Visa Electron, JCB, MasterCard, Maestro:

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Caspari ApS reserves the right to preauthorize credit and/or debit cards. No money leaves your account until the purchase clears, but the hold is active until the actual transaction is settled. When there's a hold on your account, it lowers your available balance. Caspari ApS is not responsible for overdraft fees resulting from the pre-authorization of your card.

 

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Cancellation policy

Right of cancellation

You have the right to cancel this contract within 4 weeks without stating any reasons. The cancellation period is 4 weeks as of the day on which you or a third party you authorised, who is not the carrier, take or takes possession of the last of the merchandise. In order to exercise your right of cancellation, you must inform us (Caspari ApS, Spannebaek 11-13 DK_4300 Holbaek, Denmark), tel.: +45-59-45-57-39, UK: 0808-243-2114, email globalwebhelp (at) hgcaspari.com of your decision to cancel this contract by means of an explicit statement. Sending the information that you are exercising your right of cancellation before the expiration of the cancellation period suffices, to ensure the cancellation period.

Cancellation consequences

If you cancel this contract, we will return all payments we received from you, including the delivery costs (with the exception of the additional costs, which result from your choosing another type of delivery other than our offered, most favourable standard delivery) immediately and at the latest, two weeks after the day on which we received your notice of cancellation for this contract. We use the same means of payment for this refund as you used for the original transaction unless otherwise explicitly stipulated with you; under no circumstances are fees charged to you. We can refuse repayment until the merchandise has been returned to us or until you have verified that you have returned the merchandise depending on which takes place first. You must return the merchandise to us immediately and in any case, within two weeks as of the day on which you inform us of the cancellation of this contract. The period is ensured if you return the merchandise before the expiration of the two week period. We bear the costs for the return shipment of the merchandise. You must only answer for possible deterioration of the merchandise if this deterioration can be attributed to your unnecessary handling for the purpose of the inspection of the properties, characteristics and functionality of the merchandise. End of the cancellation policy.

Guarantee

We provide 24 months warranty under the Sale of Goods Act. The warranty does not cover defects or damages directly or indirectly caused by misuse, poor maintenance, violence or tampering. Complaints about defects must be reported to us within a reasonable time after the fault or defect was discovered or should have been discovered. If you make a claim within two months after the defect is discovered, the claim is always timely. We will of course pay the return freight on claims.

All goods can be returned. Also impaired goods can be returned with the option that Caspari ApS can reduce the amount to be credited due to impairment.