We want you to be completely satisfied with your order. If you are not satisfied for any reason, we will gladly accept your return or exchange of non-personalized, unused, unopened, unwashed, or defective merchandise for a full refund of the original purchase price within 30 days of the date on your printed receipt. Used or opened merchandise cannot be returned unless defective.
You may choose either a refund to the original form of payment, an exchange for another product, or store credit. The cost of shipping will be deducted from your refund or credit.
Please note: Due to the unique nature of our personalized and/or monogrammed napkins, stationery, and holiday cards, we cannot accept returns on these items. If you are unhappy with your custom Caspari purchase, please get in touch with our customer service team for a resolution at [email protected].
Please allow 14 days for us to process your return. Returned merchandise must include a copy of the receipt.